Returns Policy


Returns must be in their original, unused, and undamaged condition with all packaging included. The Gray Shoe Box thrives on providing customers the deepest discounts because of this a restocking fee of 5% of sale price will be deducted from your total. Return time frames are 14 days or the sale is considered final; this is indicated in each item's description located on the product page. Pieces sent back after the return period or without original packaging, will not be refunded.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.